Our Guarantee & Warranty - Level Two Chimney Downingtown

The Level Two Chimney Downingtown Guarantee

We stand behind every chimney sweep, inspection, and repair we complete in Downingtown with something most homeowners have never seen in this trade: a written promise, signed before we start, honored after we finish. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single one came with a written price agreed in advance, a documented photo record on completion, and the 365-Day Done Right Promise stamped on the job. If we miss something, install it wrong, or leave a mess, we make it right. No runaround, no “that’s not covered,” no disappearing act. Corrine Halstead, Owner of Level Two Chimney Downingtown, put this standard in place on day one because a guarantee you can’t enforce isn’t worth the paper it’s printed on.

Call (484) 558-2798

What’s Covered

• Workmanship on every sweep, repair, and rebuild. Our technicians are background-checked, uniformed, and trained to NFPA 211 standards; if a joint leaks, a liner shifts, or a cap doesn’t seat properly due to our installation, we return and fix it under the 365-Day Done Right Promise.
• Parts and materials from name-brand suppliers. We source flue liners from DuraFlex and Olympia Chimney, crown repair compounds from HeatShield, caps and dampers from Gelco and Famco, and specialty fittings from Copperfield, all procured through Haven’s buying network to keep customer prices honest; if a factory defect surfaces in a part we installed, we handle the replacement and the labor to swap it.
• Cleanup that leaves no trace. Chimney work is dirty by nature, but your living room floor shouldn’t be; we lay protective sheeting, run HEPA-filtered vacuums, and inspect our work area with you before we pack up, because Clause 4 of the Haven Standard requires photo documentation of the condition we leave behind.
• On-time arrival with real communication. You’ll get a text when your technician is en route, a named tech assigned to your job, and a license number you can verify; if we run late due to weather or a prior job running over, we call you, we don’t leave you guessing.
• Honest pricing with zero bait-and-switch. Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” means you receive a written price, written scope, and written warranty before anyone touches your chimney; the number doesn’t change because we “found something unexpected” unless we show you camera evidence and you approve the additional work in writing.

Our Satisfaction Promise

If you’re not satisfied with our work in Downingtown, you call (484) 558-2798 and you get a live person, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll call back.” You explain what went wrong. We schedule a return visit, usually within 48 hours for non-emergency issues and same-day if there’s a safety concern like a blocked flue or carbon monoxide risk. The same technician or a senior tech reviews the job, references the original photo record from Clause 4 documentation, and fixes the problem. If we damaged something, we repair or replace it. If we missed something, we complete it at no charge. If you’re still not satisfied after we’ve made it right, Corrine Halstead personally reviews the case. The 365-Day Done Right Promise isn’t a marketing line; it’s stamped on every invoice because we’ve honored it on jobs that cost us money to redo. We’d rather eat the cost of a callback than eat the reputation hit of a homeowner who feels cheated. That’s the Haven Standard we’ve operated under since 2009, and it’s not changing.

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Licensed & Insured Backing

A warranty is only as solid as the company behind it, and a company that can’t produce a license or insurance certificate is a warranty written on air. Level Two Chimney Downingtown is state-licensed and insured & bonded, with license information displayed on every page of our site and available on request before we book your appointment. This matters in Downingtown because Pennsylvania’s chimney trade isn’t tightly regulated at the municipal level; anyone with a ladder and a brush can claim to be a sweep. Our licensing means we’ve met state requirements for contractor accountability. Our insurance means if a technician is injured on your property or a tool slips and damages your roof, you’re not filing a claim on your homeowner’s policy. Our bonding means there’s a financial backstop if something goes seriously wrong. Corrine Halstead put these credentials front and center because she knows the real guarantee isn’t the words on a page; it’s the legal and financial structure that lets us make good on those words. When we say we’ll make it right, we have the licensing, insurance, and 16 years of local operation to back that up. That’s what standing behind our work means in Downingtown.

Free Second Opinion on Any Written Estimate

Bring us a competitor’s written quote for chimney repair, liner installation, crown rebuild, or any other service. We’ll review it item by item, run our own Level 2 camera inspection if needed, and tell you honestly whether the scope is accurate, the price is fair, or the recommended work can safely wait. We don’t win every second opinion we give; sometimes the other company’s estimate is reasonable and we’ll say so. But we’ve also found $4,200 liner jobs in Downingtown where the flue was sound for another two seasons, and $800 “cleanings” that were nothing more than a shop-vac run up the first three feet. The Haven Standard requires us to show you camera evidence of what we find, explain what it means in plain terms, and give you a written price before any work starts. If you want that second set of eyes, call (484) 558-2798. The inspection and the opinion are free. The peace of mind is the point.

What Documentation You Walk Away With

Every Level Two Chimney Downingtown customer receives a complete paper and digital record: the original written estimate with scope and price, signed before work begins; time-stamped photos of your flue liner condition, smoke chamber, firebox, crown, and exterior masonry; video footage from our NFPA 211 Level 2 camera scan when inspection is part of the service; a completion report noting creosote class found (Class I, II, or III), any defects identified, and recommended next steps with priority ranking; and the written warranty page with the 365-Day Done Right Promise and our license and insurance details. This documentation belongs to you. If you sell your Downingtown home, it goes to the buyer. If you need to reference it next season, it’s in your email and your file drawer. Clause 4 of the Haven Standard created this archive practice in 2009, and we’ve maintained it across all 38,000 jobs since. The photo record protects you from future disputes, proves maintenance for insurance purposes, and gives you a baseline to measure deterioration against. We don’t charge extra for it. We wouldn’t dream of skipping it.

How the 365-Day Done Right Promise Works in Practice

A homeowner in East Caln Township called us last February, three months after we’d installed a Gelco chimney cap. Water was still dripping into the firebox during heavy rain. We pulled the Clause 4 photo record, saw the original crown condition, and sent the same technician back. The cap was seated correctly; the crown had a hairline crack we’d photographed but the homeowner had declined the HeatShield repair to save money. We could have pointed to the signed estimate where he’d checked “decline crown repair” and walked away. Instead, we reseated the cap with additional waterproofing, applied a temporary crown seal at no charge, and wrote him a new estimate for the full HeatShield application before the next freeze-thaw cycle. He paid for the permanent repair that spring. We paid for the callback that shouldn’t have been necessary. That’s the Done Right Promise: we don’t litigate over whose fault it is. We fix it, we explain what happened, and we give you the information to prevent it next time. Call (484) 558-2798 if you need to activate your guarantee.

Frequently Asked Questions