What Downingtown Homeowners Say About Level Two Chimney Downingtown
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one left with a written price agreed beforehand and a documented photo record after. Reviews don’t come from asking nicely. They come from showing a homeowner the Class III creosote buildup in their flue liner on camera, explaining exactly what it means for their fire risk, then delivering the sweep at the price already on paper. Downingtown homeowners hold us to that standard. Here’s what they say when we meet it.
Recent Reviews
“They found a cracked flue liner in our 1980s colonial near Kerr Park during the Level 2 camera inspection. I watched the footage on their tablet while Corrine explained the smoke was leaking into the chase wall. She gave me a written price for the HeatShield relining and a separate written price for just the sweep, no pressure either way. We did the liner three weeks later. Same tech, same price on the page.”
Lina H., Kerr Park area, Downingtown
“Last October I called because smoke was backing up into our living room. They were here the next morning, uniformed tech named Mike, texted me when he left the shop. Camera went up, found a partially collapsed smoke chamber above the firebox in our rancher near Downingtown Borough. Corrine walked me through the photo record clause by clause. Written scope, written warranty, written price. Nothing started until I initialed all three.”
Jeff B., Downingtown Borough
“I’d skipped three years because the last company just shoved a brush up and handed me a carbon-copy receipt. Level Two found a deteriorated chimney crown with spalling concrete that was letting water straight into the flue. They showed me the moisture meter readings and the daylight photos from the top. I got a written price for the crown pour with Gelco cap, and a separate price for the sweep. Did both. The 365-Day Done Right Promise was stamped right on the work order.”
Cedric H., near Bradford Hills, Downingtown
“Rental property on the west end of Downingtown, tenant complained of a smell. Corrine’s crew ran the camera and found a dead raccoon above the damper plus Class II creosote glazed to the flue tiles. They extracted the animal, swept the flue, and I have 47 photos in my email showing before, during, and after. Written price was $285 before they started. Same number on the final invoice. That’s Haven Standard Clause 1, and it’s why I use them on all four of my properties now.”
Mark T., West Downingtown
“New homeowner in the Uwchlan Township side of Downingtown, had no idea when the chimney was last swept. Corrine’s tech found a DuraFlex liner that had been improperly installed by a previous owner, with gaps at the collar letting creosote accumulate behind it. She showed me the NFPA 211 violation on camera, gave me a written price to remove and reinstall correctly, and another to just sweep what was accessible. I appreciated the honesty. No guesswork, no surprise charges when the tech was already in my living room.”
Lina H., Uwchlan Township area
“Called for what I thought was a simple sweep before burning season. Camera inspection revealed the chimney cap was rusted through and water had been running down the flue for two seasons straight. Corrine pulled up the photo record from a prior homeowner’s visit in 2019 showing the cap was already marginal then. She didn’t invent urgency. She showed me the progression, gave me a written price for a Gelco stainless cap with the sweep, and I scheduled it. The text when the tech was en route, the uniform, the license number on the invoice. Small details that add up.”
Jeff B., near Lionville, Downingtown
Why Customers Trust Us
Every review above points to the same four practices we’ve run since 2009, now codified as the Haven Standard. Clause 1 requires a written price, written scope, and written warranty before work starts. Not after the truck is in your driveway. Clause 4 requires a documented photo record on every visit, included as standard, not sold as an upgrade. The 365-Day Done Right Promise is stamped on every job, and our Free Second Opinion policy means you can bring us any competitor’s written estimate and we’ll review it honestly.
Our materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. That keeps our prices honest and our specifications consistent. Background-checked, uniformed technicians. Live person answering the phone. License information on every page. No voicemail loops, no web-form black holes, no “call for a quote” games.
Corrine Halstead has owned and operated Level Two Chimney Downingtown since 2009. She signs off on every photo record and every written price before it reaches a homeowner. That’s the standard. That’s why these reviews read the way they do.
Ready for your chimney cleaning, inspection, or repair in Downingtown? Call (484) 558-2798. A live person will answer, schedule your NFPA 211 Level 2 camera inspection, and you’ll have a written price in hand before any work begins.
Written by Corrine Halstead, Owner at Level Two Chimney Downingtown, serving Downingtown since 2009.